User Research

Understands the main UX research methods: interviews, surveys, usability tests. Can conduct simple customer development interviews using a script. Documents research results.

Understands the fundamentals of User Research. Applies basic practices in daily work. Follows recommendations from the team and documentation.

Independently plans and conducts research: selects methods, recruits respondents, analyzes results. Uses the JTBD framework for needs analysis. Synthesizes insights into actionable recommendations.

Independently conducts user research for a technical product. Conducts developer interviews focused on DX (developer experience). Analyzes quantitative data from analytics and qualitative feedback from support channels.

Builds a continuous discovery system: regular interviews, feedback analysis, NPS/CSAT monitoring. Combines qualitative and quantitative research. Creates data-driven user personas.

Builds systematic user research program for a technical platform. Defines research roadmap with a mix of generative and evaluative methods. Conducts complex studies: diary studies with developers, API usability testing.

Defines research strategy for the product division. Implements tools and processes for scaling research. Trains the team on UX research and customer development methods.

Defines user research framework for the division. Introduces continuous discovery practices with technical users. Shapes research operations: participant recruitment, insight repository. Trains TPMs on research skills.

Shapes a customer-centric culture at the organizational level. Defines investments in research capabilities. Uses research results for strategic decisions at the company level.

Shapes enterprise user research strategy for technical products. Defines organizational research practice. Builds insight-driven culture with systematic knowledge sharing. Coordinates cross-product research initiatives.