Skill Profile

User Documentation

User documentation: user guides, tutorials, FAQ, onboarding docs

Documentation User Documentation

Roles

4

where this skill appears

Levels

5

structured growth path

Mandatory requirements

10

the other 10 optional

Domain

Documentation

Group

User Documentation

Last updated

3/17/2026

How to Use

Choose your current level and compare expectations. The items below show what to cover to advance to the next level.

What is Expected at Each Level

The table shows how skill depth grows from Junior to Principal. Click a row to see details.

Role Required Description
Game Designer Creates user documentation for the game: tutorial texts, help screens, FAQ, mechanic descriptions for players. Writes clear instructions: how-to guides, control references. Considers different player skill levels when writing help content.
Product Manager Required Understands the importance of user documentation. Helps write help articles and FAQ. Knows UX writing basics.
Technical Product Manager Understands the role of user documentation for a technical product. Knows documentation types: quickstart guides, tutorials, reference docs, FAQs. Can review documentation for accuracy and completeness.
Technical Writer Required Understands user documentation principles: clarity, task-oriented approach, progressive disclosure. Knows user doc types: getting started, tutorials, how-to, reference. Can write step-by-step instructions for end users.
Role Required Description
Game Designer Designs in-game documentation system: contextual help, tooltips, codex/bestiary, tutorial system. Creates player-facing documentation for community: patch notes, dev blogs, game guides. Writes user documentation considering player journey and discovery.
Product Manager Required Defines requirements for user documentation. Coordinates tech writers. Ensures documentation coverage for all features.
Technical Product Manager Defines user documentation requirements for a technical product. Coordinates documentation creation for developer and end-user audiences. Reviews documentation for technical accuracy and user-friendliness.
Technical Writer Required Creates comprehensive user documentation: information architecture, content hierarchy, cross-references. Writes for different audiences (beginners, advanced users, admins). Uses user feedback to improve documentation.
Role Required Description
Game Designer Designs comprehensive in-game knowledge system: dynamic tutorials, progressive disclosure, mastery guides. Creates community documentation strategy: wiki, guides, API docs for modders. Implements metrics-driven approach: tracks which help resources players use.
Product Manager Required Shapes documentation strategy for the product. Integrates docs into the product release process. Ensures self-service support through documentation.
Technical Product Manager Shapes documentation strategy for the product. Defines content architecture considering user journeys. Implements metrics: time-to-resolution, doc usage, search success rate. Coordinates docs with product releases.
Technical Writer Required Designs user documentation strategy: content model, localization, accessibility, multi-product navigation. Creates interactive documentation: embedded walkthroughs, contextual help, in-app tooltips. Implements analytics for measuring effectiveness.
Role Required Description
Game Designer Defines documentation strategy for the game project: in-game help, community resources, developer documentation. Establishes writing guidelines and tone of voice for player communication. Coordinates documentation with community management and marketing.
Product Manager Required Defines documentation standards for the division. Establishes a tech writing practice.
Technical Product Manager Defines documentation standards for the division. Introduces docs-as-product approach with user research and iteration. Shapes documentation team structure and processes. Measures documentation quality with customer feedback.
Technical Writer Required Defines user documentation standards for the organization. Coordinates localization into multiple languages. Establishes quality and effectiveness metrics. Builds feedback loops with product and support teams.
Role Required Description
Game Designer Shapes enterprise documentation strategy for the project portfolio. Defines shared documentation tools, templates, processes. Creates player communication methodology for the studio. Evaluates AI-assisted documentation and auto-generated help content.
Product Manager Required Defines content strategy at the company level. Shapes developer experience through documentation.
Technical Product Manager Shapes enterprise documentation strategy. Defines unified content platform. Integrates documentation with developer portal, support and training. Builds docs-driven customer success program for technical products.
Technical Writer Required Shapes customer-facing documentation strategy at the company level. Determines investments in documentation tools and team. Ensures documentation supports product adoption, customer success, and self-service support.

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